Outbound Voice Support
Even in the age of internet marketing, outbound dialing is an important part of a company’s marketing and customer service strategy. When done right, it can build valuable and long-term customer relationships. Serviczen outbound support services allow clients to keep in touch proactively with customers and convert customer relationships into tangible business value. We can offer outbound as a standalone service or in conjunction with one or more of our other Call center services: inbound voice support and technical support.
A Look at Our Outbound Support Services
- Surveys: Supplement your in-house market research with customer surveys to learn about current sentiment, expectations and challenges.
- Telemarketing: Promote products and present sales pitches to drive sales and update customers about the latest products, services and plans.
- Lead generation: Generate business leads and grow your customer list in a structured, consistent and continuous manner.
- Collections: Outsource debt collection and pending payments to enjoy peace of mind knowing that dedicated representatives are handling these sensitive communications proactively.
- Follow-ups: Don’t ever forget to follow-up or delay an important moment in the prospect’s journey.
- Appointment Booking: Lead potential customers’ through the sales lifecycle by initiating contact and setting up meetings.
What Outbound Voice Support Solutions Achieve for Businesses
- Conversions: Outbound calls from customer service representatives can catch potential customers early on and lead them along the sales journey in an informed and seamless manner.
- Acquisition: Calls remain an intimate customer communication channel. Follow up on email marketing with a phone call to build prospects’ interest and upsell or cross sell to customers.
- Retention: Customer relationships are maintained through proactive communications about your new product, loyalty schemes, special offers, frequent flier programs and more.
- Research: Outbound support services allow more information to be exchanged effectively for both sides, enabling you to understand your customers at a deeper level.
- Renewals: A phone call from a professional team is the best way to check in with customers at the time of subscription renewal or service expansion.
